Frequently Asked Questions


What are the subscription options?  We have three expertly curated boxes for you to choose from: the Storyteller ($24.99), the Adventurer ($49.99) and the Enthusiast ($69.99).  You can find details about each on our Subscribe page.  Subscription options are available for monthly, bi-monthly or quarterly deliveries.


How are the books selected?  We go through hundreds of different books looking for books we feel share important messages and values along with vivid, beautiful illustrations.  We want it to be a book with staying power and one we hope you’ll want to pass down for generations.


How are the goods selected? Supporting small businesses and local community is very important to us!  Our books are all sourced through our local indie bookstore, Page158.  The goods are chosen based on exceptional quality and potential for open-ended play.  All goods are sourced from small businesses.  Each month's choices are centered on a theme that will teach positive values and uplift your entire family.


What ages are the boxes best suited for?  Currently, our box is best suited for children between the ages of 3-8.  Be on the lookout in the future for toddler and middle-grade options.


When will my first box ship?  Our boxes ship between the 15th and 18th of each month.  For instance, if you order between March 22nd and April 18th, you should receive your box between April 17th and April 22nd.  Any orders placed after the 15th will be rolled over to the next month. 


What are the shipping costs?  Do you ship internationally?  All boxes ship at a flat rate of $9.99 within the United States, $16.99 to Canada, and $24.99 to the rest of the world. 


What if I already have the book I receive? Each box contains a book that has been published within the previous 90 days to prevent this from happening.  But if it does, please take a picture of the book being gifted to someone else (we suggest a local elementary school!) and tag #littleheirloombooks on Instagram, you will receive 10% off your next box.


Can I skip a box without cancelling my subscription?  Yes.  You can skip a month by logging in to your CrateJoy account and clicking the "Edit" button on the left by your subscription information.  On the next page click the button that says, "Skip Renewal."  Be sure to confirm the change and you'll be set! 

 

What is your auto-renewal and cancellation policy?  Renewals take place on the 25th of each month in preparation for shipment on the 15th of the following month for as long as your subscription is valid.  If you choose to cancel, please do so before our shipment date, which will be the 15th of each month. We hope you’ll be back!


What is your return policy? Unfortunately, once you receive the box, we cannot take it back because of our relationships with our distributors.  However, if it’s a matter of the book being a duplicate, take a picture of you gifting it to someone else and tag us on Instagram.  We will then give you 10% off your next box.  If you want to cancel before your box ships, contact us at hello@littleheirloombooks.com and we will be happy to help you.  

Still have questions?

Drop us a line at hello@littleheirloombooks.com and we'll be happy to help!